F.A.Q.s

General Questions

What’s this “exchange” concept all about?

Why should I join SGE when I can read the postings for free?

Why can’t I see who posted things to the Exchanges?

If I post something, how do I know that someone else won’t steal my concept and run with it themselves?

How is my privacy protected?

What’s the difference between Seekers and Solvers?

What’s the difference between the Surveys and the Exchanges?

How do I know what Survey to fill out?

How do I know what Exchange to post to?What’s the difference between filling out a Survey and posting something to an Exchange?

How do I locate the right Solver for my business problem?

What’s the difference between Serious Games and Simulations?

What’s the difference between Game-based Learning and Serious Games?

What’s the difference between Massively Multiplayer Online Games (MMOGs) and Virtual Worlds?

How can I advertise on the site?

Membership & Account Questions

How can I edit my contact and other information?

I lost my password, so what do I do?

I can’t log in, so what do I do?

Answers to General Questions

What’s this “exchange” concept all about?
The exchange concept is constructed around the “open innovation” model of solving business problems by providing a way for an organization to go outside the boundaries of its own internal resources and tap the intellectual resources and creativity of thousands of others. Like the simple idea of “two heads are better than one,” SGE facilitates the exchange of new ideas and creative solutions.

Why should I join SGE when I can read the postings for free?
Only a small fraction of the information in a posting is available for public viewing, and then only Members can respond to any of the postings. Joining SGE allows you to, not only post or respond to problems and projects, but to also increase your business profitability and performance in a very cost-efficient manner. See What We Do for more specifics.

Why can’t I see who posted things to the Exchanges?
Member anonymity is preserved until a level of understanding and agreement has been reached between the parties. This allows Members who post to the Exchanges to select among their responses and check out their responders via the database before proceeding.

If I post something, how do I know that someone else won’t steal my concept and run with it themselves?
With most of the items that you might post on an Exchange, this would not be a threat. In fact, it is in your best interest to give other Members as much information as possible in order to start a dialogue, knowing that you do not have to reveal more until you feel comfortable dropping your anonymity and dealing with someone personally.

In the case of a new venture or a technology that is not patent-protected, the additional option of using a non-disclosure agreement (NDA) prior to revealing more information can be helpful. Does this mean that someone could sign your NDA and still steal your idea? Whether you are posting an idea to the SGE or talking to investors and partners in your home town, that is always a possibility. However, a signed NDA that you are willing to back up with legal action affords you protection.

It has been our experience, that while the threat of IP theft is real and should be guarded against, in most cases, the difficulty of taking a new idea from concept to product is so difficult in its own right, that most people are happy to work with the inventor as a partner in order to increase the likelihood of actually developing the concept, rather than take on the additional risk of IP theft.

How is my privacy protected?
Members are able to see a lot of information about each other, but not their names or company names until both parties are ready to reveal themselves. This gives Members the option to protect their identities until they are comfortable that they truly want to deal with someone and proceed with a business relationship.

What’s the difference between Seekers and Solvers?
Solvers are specialty and technically-oriented Members who respond to problems and projects posted by Seekers. Seekers are Members who are looking for new solutions, resources, or talent. Solvers are also considered Seekers when they are looking for new partners, teams, and resources to aid them in their business pursuits. Solvers also post their needs to the Exchanges.

What’s the difference between the Surveys and the Exchanges?
Survey information forms the backbone that populates the databases and the Exchanges. The individual Surveys are the mechanisms for uploading postings to one of the four Exchanges. The Exchanges are the SGE platforms for broadcasting problems, projects, solutions, technologies, and resources.

How do I know what Survey to fill out?
Depending upon which membership plan you purchase and what your objectives are, you may fill out one or more of the six Surveys. For detailed information and options, see The Surveys.

How do I know what Exchange to post to?
Depending upon which membership plan you purchase and what your objectives are, you may post to one or more of the four Exchanges. For detailed information and options, see Our Services.

What’s the difference between filling out a Survey and posting something to an Exchange? To post to an Exchange, you have to first fill out a Survey. The Survey gives you the space to write your ad for the posting, as well as include in-depth background information.

How do I locate the right Solver for my business problem?
You can do this in one of two ways. You can post your problem or project on the appropriate Exchange, or you can search the database for the technical talent and resources with the skill-sets you require.

What’s the difference between Serious Games and Simulations?
Serious games refer to games designed for business, rather than for entertainment. They are constructed similarly to entertainment games in that they feature “branches” that a player can go down, each branch leading to a different outcome. They are also usually competitive so that the player-trainee is scored, with his or her performance monitored. Simulations are very similar to serious games in their objectives, but they differ in approach and methodology. Typically, they do not employ the same game-play elements or entertaining visual graphics, narratives, contrived goal-setting, and competition.

What’s the difference between Game-based Learning and Serious Games?
There is no difference. The terms are used interchangeably.

What’s the difference between Massively Multiplayer Online Games (MMOGs) and Virtual Worlds? MMOGs are the games themselves. The games are played online in inventive, fantasy spaces called virtual worlds.

How can I advertise on the site?
You can use an Exchange posting as your advertising medium. In addition, you’ll notice that the Surveys encourage the inclusion of as many of your websites as you wish to list.

Answers to Membership & Account Questions

How can I edit my contact and other information?
Go to the Member’s Home Page, click on Manage My Account, and select Personal Information.

I lost my password, so what do I do?
Please click “I lost my password” at the bottom of the log in window. You will be asked to enter your log in name (email address), and a temporary password will be automatically generated and sent to you. Please be sure to write down your new password in a safe place. If you do not receive your password within 10 minutes (most likely due to your spam filters), contact [email protected] and request a new password. Be sure to send an email from the email address that you are requesting the password for.

I can’t log in, so what do I do?
Log in is available only to registered users. If you are a registered user, make sure you are using the right login name. Your login name is the same as the email address that you used to register. If you lost your password, please follow the instructions in the previous FAQ section on lost passwords. If you purchased an account and cannot log in, it is possible that you entered your email address incorrectly. Contact [email protected] if you need additional assistance.

Learn More